Network Monitoring - Dascom Systems Group
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Monitoring as a Service

Dascom Monitoring as a Service (MaaS) provides unprecedented visibility into the performance, issue management and utilization of the telecom equipment solutions we provide.

The Dascom MaaS offering enables the Dascom NOC to monitor, alert, take action and resolve customer issues in real-time. Click here for full datasheet on offering.

MONITOR

• Dascom MaaS collects performance and utilization data
from the technology installed at a client’s site.
• 24/7/365 system monitoring is provided without the customer
dedicating in-house resources.

ALERT
• Real-time alerts enable Dascom to respond when issues occur –
often before a client realizes there is a problem.
• Dascom MaaS timely diagnostics include automated alerts and
notifi cations of equipment failure, outages and alarms for
speedy repair/replacement of failed components.

ACTION
• Dascom MaaS transforms data collected into powerful knowledge
for troubleshooting and repair of systems remotely, or the deployment
of a fi eld technician if needed.
• Technical reports gathered and archived provide performance
insight for future system troubleshooting of the components and
system.

RESOLVE
• Dascom Service Personnel work closely with client technical
manager to provide thorough technical report on resolution.
• Analytics and reporting provides clients the information needed
to benchmark equipment performance, improve workforce productivity
and ensure increased system uptime.
• By enabling management to determine the value that specific
technologies bring to their business and end customers, these
become powerful tools in justifying investments in services which
maximize customer experience and uptime while reducing
dedicated resources in-house.

“It gives us great comfort that we have a support contract with Dascom where they monitor and manage equipment. We are confident Dascom is part of our team and success.”

– Mary Korthour, General Manager, Integra Telecom

Testimonials

Control over the programming we offer our subscribers is extremely important to us and that required us to deploy a full headend with Dascom.

Royster Tucker III, President, North State Communications

Dascom was easy to work with, and got us up and running very quickly. They are a great partner.

Kurt Gruendling, VP Business Development, Waitsfield and Champlain Valley Telecom

I have become familiar with the talent the Dascom team brings to the table from layer one on up. You make a great team and I am very impressed.

Chuck Durant, Darien Telephone

The Dascom team cares about our success. We know we found a partner, not a vendor… Video solutions start with Dascom.

John Painter, Manager of Video Services, Hancock Telecom

After talking with 10 telcos, we realized Dascom was the common theme for successfully deploying a video product.

Mary Korthour, GM, Integra Telecom

We are delivering a television product that is superior to cable TV- presenting a new alternative that consumers have wanted a long time.

Royster Tucker III, President & COO, North State Communications

Dascom was so easy to work with and we appreciate their help in rolling out this new service.

Ruth Brenne, Office Manager, Baldwin Telecom

We had been trying to launch video for a while. We needed someone with the technical knowledge to get our headend installation done right and video launched. That was Dascom.

Robby Thomas, IPTV & Marketing Director, Brantley Telephone

I can’t say enough good things about Dascom. They are obvious professionals and know this business.

Michael Haney, Network Operations Supervisor, Brantley Telephone

We feel confident that Dascom is part of the team for the long haul.

Mary Korthour, GM, Integra Telecom