New support offering by leading IPTV integrator answers customer needs providing proactive support, alerts and notifications on IPTV system from new remote network operations center

2010 TelcoTV Conference Booth #345- Las Vegas, NV., November 9, 2010 — Dascom Systems Group, LLC, the leading integrator of digital headends with 120 telecommunications customers since 1998, has announced the addition of Network Monitoring Service (NMS) to their service offerings from the Dascom Network Operations Center (NOC), for an enhanced end-to-end IPTV solution.

Since the origination of IPTV as a product, operators  have struggled supporting the additional service with existing  staff. Dascom has responded by expanding their support structure beyond the integration of IPTV headends to proactively monitor  and maintain customers’ infrastructure. The offering improves support as it alerts Dascom technical staff of potential service-impacting issues and provides for remote remediation. This allows service providers to continue delivering  quality service  without having to hire and train additional operational staff. The Dascom NMS is built for 24/7/365 full-time operation for mission-critical responsibilities. The NMS is managed by Dascom technical personnel with a support schedule tailored to each customer’s requirements and equipment. The system incorporates experienced professionals in all facets of IPTV to respond to these alarms and quickly begin troubleshooting the errors.

Within the Dascom NOC, the following NMS features standout:

• > Automated alerts/notifications of equipment failure, outages, alarms.
• > 24/7/365 system monitoring available without dedicated resources.
• > Multiple service tiers and support schedules available for varying requirements.
• > Elimination of hardware costs and maintenance in monitoring system.

“It gives us great comfort that we have a support contract with Dascom where they monitor and manage our equipment. We are confident Dascom is part of our team and success,” said Mary Korthour, General Manager, Integra Telecom.

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About Dascom Systems Group
Founded in 1995, Dascom Systems Group, LLC is a full-service systems integrator of audio, video and digital broadcast systems. Dascom is dedicated to providing video solutions through an experienced and knowledgeable staff. Residing at the intersection of IP, video, audio and broadcast technology, Dascom specializes in cross-functional applications of Audio/Video (AV), Internet Protocol Television (IPTV), Video-on-Demand (VOD) and Local Production. Dascom is the leading system integrator of IPTV and digital headends with 120 telecommunications customers since 1998.

Please direct all media requests to Muriah Keith at 651.789.4479 or mkeith@dascom-systems.com For more information on Dascom Systems Group, please visit www.dascom-systems.com