INTEGRA TELECOM - Dascom Systems Group: Video Solutions Start Here.

Customer Success Stories

INTEGRA TELECOM

Prior Lake, Minnesota

Helping Integra become the first facilities-based video competitor in the Minneapolis Metro area

“After talking with about ten telcos we realized Dascom was the common theme for companies that had successfully deployed a video product.” – Mary Korthour, General Manager

Background
Integra Telecom, Inc. (“Integra”) is a facilities-based, integrated communications carrier, dedicated to providing a better choice of communications services in eleven western states including Minnesota.  Mary Korthour, General Manager of the local Integra operating company in Prior Lake, MN, knew she needed to offer a triple-play bundle and that if she offered such a package she had a ready customer base. The City of Prior Lake also desired competition for video services for their residents.  The only question that remained was figuring out the best technical solution to becoming the first facilities-based video competitor in the Minneapolis Metro area.  Integra called on Dascom Systems Group for a video solution.

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Challenge
In 2008 there were a handful of rural telecom companies with successful video offerings.  Larry Shepard, Director of Operations at Integra, and Korthour knew they needed to fully understand the complexities of this new venture for Integra.  After talking with several of their peers, they realized Dascom was the common theme for companies that had successfully deployed a video product.  When Integra decided on Cisco for middleware they became aware that Dascom was a Cisco-certified vendor and business partner.  In addition, the City of Prior Lake had also used Dascom for an audiovisual solution and was very pleased with the result.

“We had so many vendors trying to sell us hardware.  Dascom was different, they offered proven solutions,” stated Shepard.  Korthour noted, “From the onset, we identified that Dascom shared our philosophy of supporting the customer and the customer’s needs.”

Solution
Korthour and Shepard were impressed with Dascom’s ability to engineer solutions and assist, manage and monitor the equipment.  “They helped us understand the implications of what we were designing and were happy to share their knowledge with us,” says Shepard.

When asked what three words best describe Dascom, Korthour didn’t even have to think about it: honest, committed and knowledgeable.  “Dascom’s team is not afraid to say ‘we know you may not want to hear this,’ but the reality is, it was so refreshing and reassuring to know that we completely understood what we were getting into.”

Results
Launching a facilities-based video solution in the Minneapolis and St. Paul metro area is a sizeable project, and Integra has done it.  The planning, launching and implementation phases have equal importance.  “We feel confident that Dascom is part of the team.  Not just to plan and launch, but for the long-haul of implementation and success.”

For Integra in Prior Lake, MN, video solutions start and continue with Dascom.