Service and Support - Dascom Systems Group

Service & Support

DASCOM SYSTEMS GROUP SERVICE AND SUPPORT

*Note: Dascom Service is now available online at https://support.dascom-systems.com/
Please login and report service issue if you have username and password. If you need a username and password setup, please contact the Dascom Service Department at service@dascom-systems.com.

 

Contact Information:
Dascom Systems Group, LLC
2415 Ventura Drive
Woodbury, MN 55125

Main Office: 651.578.1200
Toll-Free: 1.800.373.8266
Email: service@dascom-systems.com
Web: www.dascom-systems.com

Office Hours:
Monday-Friday 8 a.m.- 5 p.m. Central Time

RMA Assistance:
Toll-Free: 1.800.373.8266 (ext. 2 for service)
Hours: Monday – Friday 8 a.m.- 5 p.m.  (24/7 Support Available Upon Request)

 

SERVICE PROCEDURES AND POLICIES

Critical Service Outages with Service Contract:

For all Critical Outages and Service Issues, please call 1.800.373.8266 ext. 2. We have a service team that handles the service telephone line 24x7x365; they will contact any and all resources needed to work to resolution.

Non-Critical Outages, Service Issues and RMAs:
For non-critical services issues and outages, please send email with issue to service@dascom-systems.com or create a service ticket online at https://support.dascom-systems.com/ and you will be contacted by the next business day.

Network Monitoring Services:
Dascom has NMS available within our Network Operations Center (NOC). The NOC is managed by Dascom technical personnel and functions for telecommunications customers with mission-critical applications in operation 24/7/365. Please contact us for more information if you would like this service.

Note:

Dascom Account Contacts are happy to help you for non-critical issues, but for critical outages or services issues, please keep the 24/7 number 1.800.373.8266 for your first call. We have had customers experience delays because of calling or emailing their account contact or a service technician who may be unavailable.

Dascom Systems Group, LLC
2415 Ventura Drive
Woodbury, MN 55125Toll-Free: 1.800.373.8266 (ext. 2 for service)Email: service@dascom-systems.comWeb: www.dascom-systems.comOffice Hours:Monday-Friday 8 a.m.- 5 p.m. Central TimePlease use this as your first call for outages and service issues.

Technical Support RMA Assistance
24×7 Support Line:1.800.373.8266 ext. 2
service@dascom-systems.com
Business Hours:
Monday-Friday 8 a.m.- 5 p.m. Central Time
1.800.373.8266 ext. 2

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