Service and Support - Dascom Systems Group
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Service & Support


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Contact Information:

Dascom Systems Group
2415 Ventura Drive
Woodbury, MN 55125

Main Office: 651.578.1200
Toll-Free: 1.800.373.8266

Office Hours:

Monday-Friday 8 a.m.- 5 p.m. Central Time

RMA Assistance:

Toll-Free: 1.800.373.8266 (ext. 2 for service)
Hours: Monday – Friday 8 a.m.- 5 p.m.  (24/7 Support Available Upon Request)


Critical Service Outages with Service Contract:

For all Critical Outages and Service Issues, please call 1.800.373.8266 ext. 2. We have a service team that handles the service telephone line 24x7x365; they will contact any and all resources needed to work to resolution.

Non-Critical Outages, Service Issues and RMAs:

For non-critical services issues and outages, please send email with issue to or create a service ticket online at and you will be contacted by the next business day.

Network Monitoring Services:

Dascom has NMS available within our Network Operations Center (NOC). The NOC is managed by Dascom technical personnel and functions for telecommunications customers with mission-critical applications in operation 24/7/365. Please contact us for more information if you would like this service.


Dascom Account Contacts are happy to help you for non-critical issues, but for critical outages or services issues, please keep the 24/7 number 1.800.373.8266 for your first call. We have had customers experience delays because of calling or emailing their account contact or a service technician who may be unavailable.

Dascom Systems Group
2415 Ventura Drive
Woodbury, MN 55125Toll-Free: 1.800.373.8266 (ext. 2 for service)Email: service@dascom-systems.comWeb: www.dascom-systems.comOffice Hours:Monday-Friday 8 a.m.- 5 p.m. Central TimePlease use this as your first call for outages and service issues.

Technical Support
24×7 Support Line:1.800.373.8266 ext. 2
RMA Assistance
Business Hours:
Monday-Friday 8 a.m.- 5 p.m. Central Time
1.800.373.8266 ext. 2