Service and Support - Dascom Systems Group
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Tech Support

DASCOM SYSTEMS GROUP SERVICE AND SUPPORT

Dascom Systems Group
2441 Ventura Drive, Suite 100
Woodbury, MN 55125

Main Office: 651.578.1200
Toll-Free: 1.800.373.8266
Email: service@dascom-systems.com
Web: www.dascom-systems.com

Office Hours:

Monday-Friday 8 a.m.- 5 p.m. Central Time

RMA Assistance:

Toll-Free: 1.800.373.8266 (ext. 2 for service)
Hours: Monday – Friday 8 a.m.- 5 p.m.  (24/7 Support Available Upon Request)

SERVICE PROCEDURES AND POLICIES

Critical Service Outages with Service Contract:

For all Critical Outages and Service Issues, please call 1.800.373.8266 ext. 2. We have a service team that handles the service telephone line 24x7x365; they will contact any and all resources needed to work to resolution.

Non-Critical Outages, Service Issues and RMAs:

For non-critical services issues and outages, please send email with issue to service@dascom-systems.com and you will be contacted by the next business day.

Network Monitoring Services:

Dascom has NMS available within our Network Operations Center (NOC). The NOC is managed by Dascom technical personnel and functions for telecommunications customers with mission-critical applications in operation 24/7/365. Please contact us for more information if you would like this service.

Note:

Dascom Account Contacts are happy to help you for non-critical issues, but for critical outages or services issues, please keep the 24/7 number 1.800.373.8266 for your first call. We have had customers experience delays because of calling or emailing their account contact or a service technician who may be unavailable.

Dascom Systems Group
2441 Ventura Drive, Suite 100
Woodbury, MN 55125

Toll-Free: 1.800.373.8266 (ext. 2 for service)
Email: service@dascom-systems.com
Web: www.dascom-systems.com

Office Hours:

Monday-Friday 8 a.m.- 5 p.m. Central Time

Please use this as your first call for outages and service issues.

Technical Support
24×7 Support Line:1.800.373.8266 ext. 2
service@dascom-systems.com
RMA Assistance
Business Hours:
Monday-Friday 8 a.m.- 5 p.m. Central Time
1.800.373.8266 ext. 2

 

Testimonials

Dascom was so easy to work with and we appreciate their help in rolling out this new service.

Ruth Brenne, Office Manager, Baldwin Telecom

After talking with 10 telcos, we realized Dascom was the common theme for successfully deploying a video product.

Mary Korthour, GM, Integra Telecom

I have become familiar with the talent the Dascom team brings to the table from layer one on up. You make a great team and I am very impressed.

Chuck Durant, Darien Telephone

Control over the programming we offer our subscribers is extremely important to us and that required us to deploy a full headend with Dascom.

Royster Tucker III, President, North State Communications

I can’t say enough good things about Dascom. They are obvious professionals and know this business.

Michael Haney, Network Operations Supervisor, Brantley Telephone

We feel confident that Dascom is part of the team for the long haul.

Mary Korthour, GM, Integra Telecom

Dascom was easy to work with, and got us up and running very quickly. They are a great partner.

Kurt Gruendling, VP Business Development, Waitsfield and Champlain Valley Telecom

We had been trying to launch video for a while. We needed someone with the technical knowledge to get our headend installation done right and video launched. That was Dascom.

Robby Thomas, IPTV & Marketing Director, Brantley Telephone

We are delivering a television product that is superior to cable TV- presenting a new alternative that consumers have wanted a long time.

Royster Tucker III, President & COO, North State Communications

The Dascom team cares about our success. We know we found a partner, not a vendor… Video solutions start with Dascom.

John Painter, Manager of Video Services, Hancock Telecom